Refund policy

Oak Corner Interiors - Return and Refund Policy

Effective Date: 25/10/2023

At Oak Corner Interiors, we are committed to providing our customers with high-quality interior decorating and furniture products and services. We understand that occasionally, circumstances may arise that require you to return or request a refund for your purchase. This Return and Refund Policy outlines our procedures and guidelines for such situations to ensure a satisfactory experience for our valued customers.

1. Returns

1.1 Eligibility for Returns

We accept returns on the following conditions:

• The return request is initiated within 30 days from the date of purchase.
• The item(s) is in its original condition, undamaged, unused, and in its original packaging.
• Custom-made and personalized items are not eligible for returns unless they are found to be defective or damaged upon receipt.

1.2 Initiating a Return

To request a return, please follow these steps:

• Contact our Customer Support team via email at info@oakcornerinteriors.co.za or phone at 021 886 8474.
• Provide your order number, a detailed reason for the return, and photographic evidence of any damage or defects if applicable.
• Our customer support team will guide you through the return process, including providing you with a return authorization and return shipping instructions.

1.3 Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part. We recommend using a trackable and insured shipping method to ensure the safe return of the item(s).

1.4 Refund Process

Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.

2. Refunds

2.1 Eligibility for Refunds

Refunds are applicable under the following conditions:

• The customer has initiated a return request following the guidelines outlined in section 1.
• The returned item(s) pass the eligibility criteria as stated in section 1.1.
• Refunds may not include shipping and handling fees, except in cases of defective or erroneous products.

2.2 Processing Refunds

Upon approval of your return, Oak Corner Interiors will process your refund as follows:

• Refunds will be made to the original payment method used for the purchase.
• It may take up to 10 business days for the refund to appear on your statement, depending on your financial institution's policies.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at oakcorner@adept.co.za or 060 348 9493. We will work to resolve the issue promptly by either providing a replacement, exchange, or a full refund, as deemed necessary.

4. Contact Us

If you have any questions or require assistance regarding our return and refund policy, please don't hesitate to reach out to our Customer Support team:

Email: info@oakcornerinteriors.co.za
Phone: 021 886 8474
WhatsApp (Messages Only): 060 348 9493

At Oak Corner Interiors, we strive to provide the best in interior decorating and furniture manufacturing. We appreciate your business and aim to ensure your satisfaction with our products and services. Thank you for choosing us for your interior design needs.